// refund policy

Because listings on Slipel are digital goods delivered instantly, purchases are generally final. That said, nothing here limits the consumer guarantees you're entitled to under the Australian Consumer Law — if what you bought is significantly different from how it was described, doesn't work, or is faulty, you're entitled to a remedy regardless of this policy.

When we'll refund you

• The file you received is corrupted, empty, or doesn't match the listing.
• The listing materially misrepresents what you're buying.
• A technical fault on our end caused you to be charged without receiving access.
• You were accidentally charged twice for the same purchase.

When we generally won't

Change of mind, or the product doing what the listing described but not suiting your particular use case, since you can review the description, price, and any demo link before buying.

How to request one

Email support@slipel.com with your order ID (find it on your purchases page) and what went wrong, within 14 days of purchase. Approved refunds are returned to your original payment method via Stripe and typically arrive within 5–10 business days.

Sellers

Slipel's marketplace fee is not refunded to the seller on a buyer refund we issue for a seller-caused problem (broken files, misrepresented listing). Repeated refund-worthy complaints against a listing may result in it being removed.